Orders FAQ

Teblcd - Orders Frequently Asked Questions (FAQs)

1. Order Placement & Confirmation

Q: How do I place an order on Teblcd?

A: Placing an order is simple:
  1. Browse our mobile accessory categories (phone cases, screen protectors, chargers, etc.) and add your desired items to the shopping cart.
  2. Click "Checkout" and fill in your accurate shipping address, contact phone number and email.
  3. Select your preferred payment method and complete the payment.
  4. You will receive an order confirmation email immediately after successful payment (please check your spam folder if not received).

Q: I didn’t receive an order confirmation email, what should I do?

A: If you don’t receive the confirmation email within 10 minutes of payment:
  • Check your spam/junk email folder (our emails may be filtered incorrectly).
  • Verify that the email address you entered during checkout is correct.
  • Contact our customer service with your payment proof (screenshot) and the phone number used for the order, we will confirm your order status and resend the email.

Q: Can I change or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery, so:
  • Order modification/cancellation: Only possible if your order is still in "Processing" status (usually within 1-2 business hours of payment). Contact our customer service immediately with your order number to request changes (e.g., address, product model, quantity) or cancellation.
  • No modification/cancellation: Once the order is marked as "Dispatched" (shipped), we cannot make changes or cancel it. You may need to follow our Return Policy to return the items upon delivery.

2. Order Status & Tracking

Q: How can I check my order status?

A: You have two ways to track your order:
  1. Log in to your Teblcd account → Go to "My Orders" → Select the relevant order to view real-time status (Processing / Dispatched / Delivered / Completed).
  2. Use the tracking number in your shipping confirmation email to track directly on the carrier’s official website (DHL/FedEx/UPS/Postal Service).

Q: What do different order statuses mean?

A:
  • Pending Payment: Your order is created but payment is not completed yet (expires in 24 hours if unpaid).
  • Processing: We are verifying your payment and preparing/packing your mobile accessories for shipment (1-2 business days).
  • Dispatched: Your parcel has been shipped out, and a tracking number is available.
  • In Transit: The parcel is on its way to your delivery address (tracking info updates in real time).
  • Delivered: The parcel has been successfully delivered to your shipping address.
  • Completed: The order is fully delivered and no further action is required (3 days after "Delivered" status).

Q: My tracking information hasn’t updated for days, is my parcel lost?

A: Tracking delays are common and usually not a sign of a lost parcel:
  • Standard shipping tracking may take 24-48 hours to update after dispatch (logistics system lag).
  • International orders may have longer delays during customs clearance (2-5 business days).
  • If tracking shows no updates for more than 7 business days (standard shipping) or 3 business days (expedited shipping), contact our customer service – we will contact the carrier to investigate and provide an update.

3. Order Issues & Solutions

Q: I received the wrong mobile accessory (e.g., wrong phone case model), what should I do?

A: We apologize for the mistake! Please:
  1. Take clear photos of the wrong product and the packaging (showing order number if possible).
  2. Contact our customer service within 48 hours of delivery with your order number and photos.
  3. We will arrange a free return of the wrong item and ship the correct product to you immediately (no extra cost), or offer a full refund (including original shipping fee) at your choice.

Q: My order is missing items, how to resolve this?

A: If your parcel arrives with missing mobile accessories (e.g., one cable missing from a 2-pack):
  • Take photos of the received items and the packaging (to confirm the parcel was not tampered with).
  • Contact our customer service within 72 hours of delivery with your order number and photos.
  • We will either ship the missing items to you for free or refund the price of the missing items (no return required for the received items).

Q: Can I place a bulk order for mobile accessories (wholesale)?

A: Yes! We offer discounted pricing for bulk orders (e.g., 50+ phone cases, 100+ chargers). Please contact our wholesale team via the "Bulk Order" form on our website or email us with:
  • The type/quantity/model of mobile accessories you need.
  • Your delivery location and expected delivery time.

    We will reply with a customized quote and order process within 1 business day.

4. Payment & Pricing

Q: Why is the final payment amount different from the product price?

A: The final amount may include additional charges:
  • Shipping fee (calculated based on order weight, destination and shipping method).
  • Local taxes/duties (for certain regions, automatically added at checkout).
  • No hidden fees: All charges are clearly listed on the checkout page before you confirm payment.

Q: My payment was deducted but the order status is still "Pending Payment", what to do?

A: This is usually due to payment gateway delays:
  • Wait 1-2 hours for the payment to be verified (cross-border payments may take longer).
  • If the status remains unchanged after 2 hours, contact our customer service with your payment receipt/screenshot (include transaction ID).
  • We will reconcile with the payment provider and update your order status, or process a full refund if the payment failed (refund takes 3-5 business days to reach your account).

Q: Do you offer price matching for mobile accessories?

A: We strive to offer competitive pricing, and we match prices for identical, in-stock mobile accessories from authorized retailers (excluding second-hand, discounted or promotional items). To request price matching:
  • Contact us with a link to the competitor’s product page (showing price and availability).
  • We will verify the information and adjust the price for your order within 1 business hour.

5. International Orders

Q: Do you ship to my country/region?

A: We ship mobile accessories to over 200 countries/regions worldwide. You can check eligibility:
  • Enter your shipping address during checkout – the system will automatically confirm if delivery is available.
  • For remote areas, an additional remote surcharge may apply (clearly shown at checkout).

Q: Will I have to pay customs duties/taxes for international orders?

A: Import duties, taxes and customs fees are the responsibility of the buyer (not included in the product/shipping price). The amount varies by your country’s customs regulations for mobile accessories. We cannot estimate the exact fee, but we will provide accurate commercial invoices to assist with customs clearance.