Return Policy

Teblcd - Return & Refund Policy

✅ Eligibility for Returns & Refunds (Valid for 30 Days from Delivery Date)

1. Damaged/Defective Products: The product arrives with manufacturing defects (e.g., cracked phone case, non-functional charger/cable, broken earphone sound), wrong product or missing items in the parcel.
2. Incorrect Item: We shipped the wrong model/size/color of the mobile accessory (e.g., wrong phone case model for your phone, incorrect cable length).
3. Unsatisfactory Product Quality: The product quality does not match the description on our website (excluding subjective dissatisfaction with appearance/design).
4. Customer Change of Mind: For unused, unopened and intact mobile accessories, we accept return requests (customer bears the return shipping fee) for a full refund (product price only).

❌ Non-Eligible Returns (No Refund/Exchange)

• Products that have been used, installed, opened, damaged or modified by the customer (e.g., screen protectors that have been applied to a phone, cables with obvious wear, phone cases with scratches/stains).
• Products without original packaging, tags or proof of purchase (order number).
• Free gifts or promotional items included with your order.
• Customized mobile accessories (e.g., personalized phone cases with engraving) are non-returnable and non-refundable.
• Return requests made after 30 days from the delivery date.

📌 Return & Refund Process (Simple 4 Steps)

1. Submit a Return Request: Contact our customer service team via email with your order number, product photos (showing defects/incorrect items), reason for return and your preferred solution (refund/exchange). We will respond within 24 business hours and send you a return authorization (RA) number and return shipping address.
2. Ship the Product Back: Pack the eligible product securely (with original packaging if possible), write the RA number on the parcel, and ship it to the address provided. Please note: For defective/wrong products, we cover the return shipping fee; for change-of-mind returns, the customer is responsible for the return shipping cost.
3. Product Inspection: Once we receive your returned parcel, our team will inspect the product within 1-3 business days to confirm it meets the return eligibility criteria.
4. Process Refund/Exchange:
   • Refund: Approved refunds will be processed to your original payment method within 3-5 business days, the refund time depends on your payment provider (bank/card/PayPal).
   • Exchange: We will ship the correct/replaced product to you for free once the inspection is completed, no extra cost for eligible exchange requests.

⚠️ Important Notes

• All refund amounts are for the product price only, original shipping fees are non-refundable (except for defective/wrong products shipped by us).
• We are not responsible for lost or damaged returned parcels, please use a trackable shipping service for returns and keep the tracking number.
• If the returned product is found to be ineligible (e.g., used/damaged), we will notify you and ship the product back to you at your cost, no refund will be issued.
• For international returns: Customs duties/taxes for returned parcels are the responsibility of the customer, we do not cover these fees.

📞 Customer Support