Privacy Policy
IntroductionTeblcd (hereinafter referred to as "we/our") is committed to protecting the privacy and personal information of all users (hereinafter referred to as "you/customer") who visit and shop on our mobile accessory website. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you browse our site, place an order, contact customer service or use our services. By using our website and services, you consent to the collection and use of your information in accordance with this policy.
We only collect necessary personal information to complete your purchase and provide high-quality services, including:
- Personal identification information: Your name, email address, phone number, shipping address, billing address.
- Order & payment information: Your order details, payment method, transaction records, product preferences (mobile accessory types you purchase/browse).
- Website usage data: Non-identifiable browsing information (e.g., pages visited, time spent on site) via cookies, to optimize our website experience.
- Communication data: Your messages/emails to our customer service team, feedback and review content.
We use your collected information for the following legitimate purposes only:
- Process and fulfill your orders: Confirm your purchase, arrange shipping, send order and shipping notifications, and complete after-sales services.
- Provide customer support: Respond to your inquiries, resolve order/shipping/return issues, and assist with product-related questions.
- Improve our products and services: Analyze user preferences for mobile accessories to optimize our product range and website usability.
- Send important updates: Notify you of order status changes, shipping information, and service updates (no spam promotional emails).
- Comply with legal obligations: Fulfill tax, customs and other legal requirements for e-commerce transactions.
- We use industry-standard SSL encryption technology to protect your personal and payment information during transmission.
- Your personal information is stored on secure servers with restricted access, we do not sell, rent or share your personal information with third parties for commercial purposes.
- We retain your personal information only for the period required to complete your order, provide after-sales service and comply with legal regulations, after which the information will be securely deleted or anonymized.
We may share your information with trusted third parties only in the following limited circumstances:
- Logistics and payment service providers: Share your shipping address and order details with carriers to deliver your parcel; share payment information with payment gateways to complete transactions (all third parties are bound by strict privacy agreements).
- Legal compliance: Disclose information if required by law, court order or government authority to protect our legitimate rights and interests.
You have the right to access, correct or update your personal information at any time via your account on our website. You may also request to delete your personal information (excluding order records required for legal compliance) by contacting our customer service team. You can unsubscribe from our non-essential emails at any time by clicking the unsubscribe link in the email.
Our website uses cookies to enhance your browsing experience (e.g., remember your shopping cart, save your shipping address). You can disable cookies in your browser settings, but this may affect some functions of the website (e.g., checkout process).
We may update this Privacy Policy from time to time to reflect changes in laws or our services. The updated policy will be posted on our website with a new effective date, and we recommend you review it regularly.
If you have any questions about this Privacy Policy or your personal information, please contact our customer service via [support email/contact form] and we will respond to you promptly.
